An all-inclusive subscription to Wombi is the easiest way to get moving on a premium e-bike.
Along with service and 24/7 rider rescue, insurance is included in your subscription. So, in the unfortunate event that your e-bike is damaged or stolen, we’ll take care of everything and get you a replacement quickly.
When you sign up for a Wombi e-bike subscription, you sign our T&Cs which give some simple directions on how and where you should store your bike so that you’re covered by insurance if something should happen.
Your bike is way less likely to be damaged or stolen if you follow our 3-step locking process. And, if it is, you’ll only need to pay $500 towards the replacement cost.
If you don’t follow them, you’re up for the full replacement cost of the bike. We really don’t want that to happen, so here’s a little refresher and some great tips on how you can safely store your bike at home or when you’re out and about.
If you have any questions, reach out, we’re here to help!
Store your bike at home
When you subscribe to Wombi, you nominate a primary storage location, usually this is at your home. When your bike is at that location, it needs to be:
- Not visible from a public space; and
- Under cover
Ideally your bike would be in a locked garage, shed, or inside your home.
So long as it’s not visible from a public space, it’s also fine to store the bike in an open air garage (like a carport). You can also store it in a communal bike area (like the parking area of an apartment building). If you store it somewhere like this, follow our 3-step locking system: 1 - chain it to something solid and immovable; 2 - engage the wheel lock; and 3 - set the alarm. Done!
These areas are more secure than the bike being out in the open, but are still accessible to thieves.
Here’s a little video showing you how to lock your bike from our friends at our sister company, Lug + Carrie in Australia.
Storing your bike when you’re out and about
If you’re going out and leaving your bike for long periods of time during the day or night, e.g. to go to work or to an event, it’s fine for it to be visible from a public space, but it must be both:
- Locked up where you are e.g. outside the restaurant, event, or your work (unless you’re leaving it as part of your commute, see section further on)
- Locked using the chain lock, wheel lock and alarm (our 3-step locking system)
If for some reason you need to leave your bike e.g. you’ve had a few too many drinks at dinner (it happens, safety first), or you need to leave it at work or at a friend’s house, you need to follow the same storage rules you would at your primary storage location.
So that means, if you’ve had it locked up outside the restaurant and you need to leave it, you’ll need to find somewhere more secure to store it until you can come back and get it.
You might be able to leave it in a secure building, a secure bike storage facility, or at a friend’s house.
Storing your Wombi e-bike as part of your commute
An exception to the ‘out and about’ directions above is if you are riding your bike for part of your commute e.g. you ride to the bus station, lock your bike up there then catch the bus the rest of the way. We’re cool with this, so long as you lock your bike to something solid using the chain lock, frame lock and alarm. (Again, that handy dandy 3-step locking system.)
Because you’re storing it there for a long period of time, please lock it in the safest place possible. For example, you could:
- Lock it somewhere that is visible to lots of people
- Lock it in a different place each day
- If there are CCTV cameras, you could lock it in view of these
Some public transport hubs have more secure bike storage facilities too.
Check out our full T&Cs here and if you’re unsure about where to store your bike when you’re at home, at work or out and about, just ask, we’re happy to help!
Enjoy the ride!