Terms of Use

Effective 10 August 2026. To view previously applicable archived terms, click here.

Simplified Summary: Wombi Subscription

The following section provides a streamlined overview of the key provisions within Wombi’s formal Terms and Conditions (T&Cs) for our subscription bikes. While we strive for this summary to be clear and accessible, the full T&Cs and attached Schedules (A, B, and C) remain the definitive legal documents governing your relationship with Wombi. We encourage you to review the full version, as it remains the final authority in the event of a conflict.

Getting Started: Billing & Deposits

• Initial Payment: Your first payment is due and payable upon delivery of your e-bike. This covers your first full month of riding.
• Recurring Billing: Subsequent monthly fees will be automatically processed via your designated payment method on a recurring basis.
• Security Deposit: A $250 security deposit is required to initiate your subscription.
• Return of Deposit: Our goal is to return your deposit in full! Refund eligibility depends on the bike and all accessories being returned in good working order (subject to normal wear and tear) and your account being free of any outstanding balances.

Keeping You Moving: Maintenance & Repairs

• Routine Maintenance: We schedule preventative maintenance every 2,000 miles to ensure optimal performance. We may reach out periodically for an odometer reading to keep your bike on track.
• Service Costs and Logistics: Standard maintenance is included in your fee. When a service interval is reached, simply present the bike at a designated Wombi service center as directed.
• Repairs and Rider Rescue: If you experience mechanical issues, contact us to coordinate a mobile or center-based repair. If the vehicle is non-operable, our Rider Rescue service (accessible via the QR code on your bike) is available to get you and the bike to a safe location.
• Equipment Condition: Subscribers acknowledge that the provided vehicle may be "previously used" rather than factory-new. Wombi warrants that all such vehicles have undergone rigorous inspection and maintenance to meet our quality standards.
• Negligence: While standard repairs are included, damage resulting from misuse or negligence will be the subscriber's responsibility.

Protecting the Asset: Theft & Liability

Wombi bikes are protected against theft, provided you follow our security protocols. Your financial responsibility (the deductible) depends on the level of evidence you provide:

• The $500 Reduced Theft Deductible: This lower rate applies if you followed the Locking Protocol, filed a police report, returned all hardware, and provide "Compliant Visual Proof" (photo / video metadata and Geospatial Data) showing the bike was properly locked at the time of the incident.
• The $1,000 Standard Theft Deductible: This rate applies if you followed the locking protocol and returned your hardware, but cannot provide a metadata-verified photo or video of the locking event.
• Full Retail Value: If the bike was not locked, no police report was filed, hardware was not returned, or the bike was stored in a "Prohibited Location," you will be responsible for the full replacement cost.
• Closing Your Account: A subscription is only considered terminated once the deductible is paid and all remaining physical assets (keys, chargers, etc.) are returned to Wombi.
• Damage and Accessories: Damage to the vehicle or theft of accessories will result in charges for parts and labor, capped at $500, provided the vehicle was used in an appropriate and intended manner per T&Cs.

Security Standards: Locking & Storage

• The Locking Protocol: To stay protected, you must always complete these three steps whenever the bike is stationary:
  • Chain Lock: Affix the frame to a fixed, permanent object.
  • Wheel Lock: Engage the integrated mechanical lock.
  • Electronic Alarm: Arm the system via your key fob.
  • Where to Store Overnight: * Primary Secure Storage: Inside your private residence or a locked, private individual garage.
  • Publicly Accessible Storage: If you use a shared garage, communal bike room, or gated patio, you must subscribe to the Maximum Protection Hardware and use our heavy-duty hardware to be eligible for theft coverage.
  • Prohibited Storage: Overnight storage on public sidewalks or unmonitored street racks is never allowed and is considered a breach of your agreement.

Changes & Cancellations

• Swapping Your Ride: You get one complimentary bike exchange within the first four weeks. After that, a $100 Bike Swap Fee applies.
• Cancellation Policy: We require a 30-day mandatory notice period for all cancellations. Your subscription remains active, and the bike remains your responsibility, until the end of that 30-day window and the successful return of all Wombi equipment.

Service Zones & Fees

• Regional Delivery and Service: Wombi provides complimentary delivery, pickup, and maintenance transport within defined zones:
• Bay Area: Complimentary within the Peninsula (Redwood City to San Jose).
• Los Angeles/Seattle: Complimentary within a 6-mile radius of the respective local Wombi shop.
• Out-of-Zone: Serviceability and potential fees for locations outside these radii are determined at Wombi’s sole discretion.

Fee Highlights:

• Late Payment (>7 days): $15 or 10% of arrears (whichever is greater).
• Lost Key/Lock Replacement: $120.
• Bike Swap (after 4 weeks): $100
• Accessory Swap: $30
• Unauthorized Repairs: Please don't try to fix the bike yourself or via a third party; unauthorized work will result in charges to restore the bike to our safety standards.

Terms and Conditions 

THE FOLLOWING TERMS AND CONDITIONS (AS THE SAME MAY BE AMENDED FROM TIME TO TIME AS SET FORTH BELOW, THE “TERMS”) SHALL GOVERN THE RELATIONSHIP BETWEEN ABRIDGE MOBILITY, INC. (“WOMBI”) AND THE USER OF THE WOMBI PRODUCTS AND SERVICES (THE “CUSTOMER”). BY ENTERING INTO A SUBSCRIPTION AGREEMENT WITH WOMBI (AN “ORDER”) AND BY TAKING POSSESSION OF A WOMBI E-BIKE OR USING ANY WOMBI PRODUCTS OR SERVICES (INCLUDING WITHOUT LIMITATION, CUSTOMER’S USE OF THE E-BIKE), CUSTOMER HEREBY AGREES TO BE BOUND BY THESE TERMS AND THE ORDER HEREIN.  

1. SUBSCRIPTION AND ELIGIBILITY REQUIREMENTS

1.1 Subscription Agreement. Subject to the terms and conditions set forth in these Terms, Wombi hereby provides to Customer, and Customer hereby accepts from Wombi, an electric bike (collectively, the "E-Bike") for subscription use as provided in the Order signed by Customer (the “Subscription”).

1.2  Subscription Term. The term of the Subscription (the “Subscription Term”) shall commence on the date Customer takes possession of the E-Bike in accordance with Section 7.1 (the “Commencement Date”), and shall continue for a term set forth in the Customer’s Order until terminated by either party in accordance with these Terms.

1.3 Eligible Bike Use. Customer hereby acknowledges that the E-Bike is intended for personal and non-commercial use only in accordance with Section 4 hereof.

1.4 Age Requirements. In order to access the Wombi products and services, including the subscription of the E-Bike, Customer must be at least 18 years of age;

1.5 Government Issued Identification. Subject to Section 1.4 and in connection with Customer’s Order, Customer shall provide one (1) of the following valid, government-issued forms of identification:

• Government Issued Driver’s License
• Government Issued ID Card with photo

Wombi reserves the right to accept other forms of documentation to verify identity at its sole discretion.

1.6  Information Provided by Customer. Customer acknowledges that the acceptance of Customer’s Order and Subscription was based on, and in reliance upon, the information (including the government issued identification), specifications, representations, statements and documents provided by Customer in connection with the Order. Customer hereby confirms that all such information, representations, statements and documents are true, correct and complete.  Customer agrees to promptly notify Wombi of any changes to the information provided.

1.7 Customer Certifications, Customer hereby certifies as follows:

• Customer has read and agrees to these Terms, acknowledging that these Terms may limit both Customer and any authorized Secondary Rider(s) legal rights and remedies. Customer intends this agreement to serve as a complete release of liability to the fullest extent permitted by applicable law; 
• Customer is familiar with E-Bike operation, is physically fit to ride, and will always comply with local traffic and bicycle laws;
• Customer certifies that Customer is at least 18 years of age– and that any “Secondary Rider” authorized by Customer is at least 16 years of age;
• Customer agrees that all responsibilities, obligations, and liabilities agreed to by Customer under these Terms equally apply to any authorized Secondary Rider(s);
• Customer will take reasonable safety precautions in the storage and operation of the E-Bike, will not allow unauthorized users to operate the E-Bike, will obey traffic laws, ride at their own risk and will not operate the E-Bike under the influence of substances that may impair the safe use of the E-Bike;
• Customer will not use the E-Bike for any illegal purpose; 
• Customer understands by entering into a subscription agreement with Wombi and receiving the e-bike they are automatically signing the Order and accepting the Terms and Conditions of this agreement hereby within; and
• Customer authorizes Wombi to charge Customer’s designated payment method according to their selected plan for subscription-related fees and acknowledges responsibility for any damages incurred during the Subscription, including accidents, loss, or theft of property.

1.8 Refusal of Service. Wombi reserves the right to refuse service to any individual who has demonstrated unsafe, reckless, inappropriate, negligent, offensive, fraudulent, or otherwise unacceptable behavior while using, or attempting to access, Wombi's products or services. This includes situations where a former customer’s subscription was terminated or an E-Bike was repossessed due to a breach of these Terms and Conditions. 

2. PAYMENT

2.1 Subscription Payment. Customer shall pay Wombi a subscription fee as set forth in the applicable Order (each such payment, the “Subscription Payment”) payable on each recurring Billing Cycle in advance from the Commencement Date for the duration of the Subscription (each, a “Payment Date”). The first Subscription Payment shall be due upon execution of the Order.

2.2 Late fees. If any payment due hereunder is not received by Wombi within 7 days of its due date, Customer shall pay a late fee equal to $15 or 10% of the overdue amount, whichever is greater.

2.3 Payment Method and Processing. All payments under this Agreement shall be made by credit card or any other method authorized in writing by Wombi (the “Payment Method”). If the Payment Method is rejected, Wombi may require manual charges or issue an invoice to Customer for any amounts owing. Customer’s failure to pay may result in suspension or termination of Customer’s Subscription. Wombi may involve legal authorities or debt collectors to recover the payment. Customer shall ensure their payment details are current, and Wombi is not liable for overdraft fees.

2.4 Fee Increase. Wombi may increase fee price including but not limited to the Subscription Payment, by providing Customer with thirty (30) days’ prior notice of the relevant increase. One time fees, including but not limited to the Delivery Fee and Swap Fee (as defined in the Simplified Summary), are not subject to prior notice. 

2.5 Set-off Right. Wombi may set off any amount owing by Customer to Wombi, whether or not due for payment, against any amounts due for payment by Wombi to Customer under any agreement, understanding, or arrangement between Wombi and Customer.

2.6 No Right of Set-Off by Customer. Customer may not set off or combine any amount owing by Wombi to Customer, whether or not due for payment, against any amounts due for payment by Customer to Wombi under Customer’s Order or these Terms. Customer shall pay, and not withhold, any amount due to Wombi pursuant to any Order and these Terms, notwithstanding any disputes with Wombi regarding the Wombi products or services.

2.7 Remedies for Non-Payment or Breach. If Customer (i) fails to make any payment by the relevant Payment Date, (ii) breaches any term of these Terms, or (iii) is the subject of an Insolvency Event (as defined below), then, without prejudice to any other right or remedy available to Wombi and to the extent permitted by law, Wombi may, in its sole discretion, elect to do any one or more of the following:

Terminate the applicable Order and Subscription in accordance with Section 12;

Repossess the E-bike then in Customer’s possession and in accordance with such right, Wombi or its authorized representatives shall be entitled to enter the property of Customer in order to repossess such E-Bike, and Customer hereby grants Wombi and its representatives an irrevocable right and license to do so;

Charge Customer for all costs and expenses incurred by Wombi in attempting to recover the E-bike and any amounts Customer owes to Wombi (including any fees paid to a third party collection agent, debt collector, mercantile agent, or similar) and Customer hereby agrees to pay such costs, expenses and amounts; 

Share Customer information with law enforcement, debt collectors, repossessors, and/or other Third Parties to collect outstanding payment and missing property; and

Exercise any rights which Wombi may have under applicable law, including the Uniform Commercial Code (UCC). 

“Insolvency Event” shall occur in the event that Customer shall:  (i) apply for or consent to the appointment of a receiver, trustee, liquidator or custodian of itself or of all or a substantial part of its property, (ii) be unable, or admit in writing its inability, to pay its debts generally as they mature, (iii) make a general assignment for the benefit of its or any of its creditors, (iv) be dissolved or liquidated, (v) become insolvent (as such term may be defined or interpreted under any applicable statute), (vi) commence a voluntary case or other proceeding seeking liquidation, reorganization or other relief with respect to itself or its debts under any bankruptcy, insolvency or other similar law now or hereafter in effect or consent to any such relief or to the appointment of or taking possession of its property by any official in an involuntary case or other proceeding commenced against it or (vii) take any action for the purpose or that has the effect of causing or effecting any of the foregoing.

2.8 Commercial Use Violation. In the event that Customer uses the E-Bike for any business or commercial purpose in breach of Section 4.8 hereof, then Wombi reserves the right to terminate the Subscription and repossess the E-bike(s) then in Customer’s possession in accordance with Section 2.7 hereof. Customer responsible for restoration costs if the E-Bike is used for commercial purposes and pay an additional fee of 100% of the subscription cost for each month of such use.

2.9 Sales Tax Exclusion. Wombi's fees and pricing (including without limitation the Subscription Payment) do not include any sales, use, local or other taxes and/or fees (referred to collectively as “Sales Tax”). All amounts payable by Customer in connection with any Order do not include Sales Tax. If Sales Tax is required to be collected by Wombi or payable by Wombi on any products or services provided to Customer by Wombi under an Order or these Terms, Customer shall pay to Wombi, in addition to and at the same time as the payment for such products or services, an amount equal to the amount of applicable Sales Tax thereon.

2.10 Payment Dispute Resolution. Customer shall contact Wombi directly to dispute any charges. Wombi will investigate and, if an error is found, reverse the transaction. Wombi’s decision following the investigation will be final. If Customer disputes a charge with their credit card / payment provider, Wombi may impose a fee equal to the disputed amount and associated fines, and may terminate the Subscription and repossess any E-Bike(s) then in Customer’s possession.

2.11 Expenses of Collection. Wombi may utilize a third-party repossession service or debt collection agency to recover any Wombi property or outstanding amounts owing to Wombi under any Order or these Terms, including unpaid Subscription Payments, Repair and Damage Fees, and any other applicable fees. Customer acknowledges that delinquent payments may be sent to collections, potentially affecting their credit score. Following Wombi’s decision to turn over any amounts owed by Customer to a third party collection agency, all negotiations regarding such obligation shall be handled with the agency, which will continue to contact Customer until the obligations are fully satisfied. Customer shall be responsible for (i) a one-time administrative fee from Wombi of $150 for this transfer and (ii) any costs of such collection (including any fees paid to such agency.

2.12 Payment Application. Any payments made by Customer to Wombi for any purpose will first be applied to the oldest obligations owing to Wombi (unless otherwise determined by Wombi in its sole discretion). Customer may be prevented from using any Wombi products or services until Customer’s obligations to Wombi are fully satisfied.

3. SECURITY DEPOSIT

3.1 Security Deposit. Customer shall provide a security deposit (the "Security Deposit") in an amount specified in the Order, which shall be due with the initial Subscription Payment.

3.2 Use of Security Deposit. Wombi may use the Security Deposit to cover any unpaid fees (including Subscription Payments), late fees, repair costs, or other charges or damages incurred by Wombi as a result of Customer's breach of the Order or these Terms.

3.3 Refund of Security Deposit. The Security Deposit, or any unused portion thereof, shall be refunded to Customer within thirty (30) days following the termination of the Subscription, subject to Customer's compliance with these Terms.

4. USE AND MAINTENANCE OF THE E-BIKE

4.1 Use of E-Bike. Customer shall use the E-Bike(s) in a careful, lawful, and responsible manner; in accordance with all applicable laws and in accordance with any instructions provided by Wombi or the E-Bike manufacturer.

4.2 Compliance with Local Traffic Laws. Customer agrees to operate the E-Bike in accordance with all applicable local traffic laws, rules, and regulations, including those specific to bicycle operation, helmet use, riding while intoxicated, speed competitions, tricks, or illegal transportation. Customer is responsible for knowing and adhering to these laws in the areas where they ride. Failure to comply with local bike laws may result in liability for any penalties or injuries incurred. Customer is fully responsible for any damages, losses or other consequences arising from the violation of any such laws, rules or regulations by Customer or Customer’s Secondary Rider or any person using the E-Bike rented  by Customer pursuant to an applicable Order. Customer shall indemnify Wombi for any damages or losses suffered by Wombi in connection with any breach of this Section by Customer in accordance with Section 11 hereof.  Wombi reserves the right to charge Customer’s payment method for any fines, tickets, or fees assessed due to Customer’s actions.

4.3 Helmet Safety Recommendation. Even in jurisdictions that do not require the use of a helmet, Wombi strongly advises Customers to wear a properly fitting helmet certified to meet applicable safety standards when using an E-Bike. Customers shall ensure the helmet is securely fastened according to the manufacturer's instructions for optimal safety during use.

4.4 Child Passenger Safety Requirement. When transporting a child, it is mandatory for the child to wear a properly fitted bicycle helmet at all times while riding in the child or passenger seat on the E-Bike. Customer is responsible for ensuring that the child meets the manufacturer’s guidelines, including but not limited to height, weight, and use requirements, for the specific child and/or passenger seat installed on the E-bike. Customer shall not install any 3rd Party child or passenger seat without prior written approval from Wombi. Customer is fully responsible for any damages or losses resulting from proper use, improper use, or failure to comply with these safety requirements and Customer shall indemnify Wombi for any damages or losses suffered by Wombi in connection with any breach of this Section by Customer in accordance with Section 11 hereof. 

4.5 Impairment and Safe Operation. Customer shall not operate an E-Bike while under the influence of alcohol, drugs, stimulants, thinners, or any medications that could impair safe E-Bike operation, or when physically impaired in any way that compromises safe use. If Customer exhibits signs of intoxication or physical impairment that may prevent safe use of the E-Bike when Customer obtains the E-Bike(s), Wombi reserves the right to prohibit access to the E-Bike(s).

4.6 Condition of E-Bike Upon Return. Customer shall return the E-Bike and any accessories provided by Wombi in the same condition as provided by Wombi to Customer, except for normal wear and tear.

4.7 Modifications to E-Bike. Customer shall not modify, alter, or remove any parts or components of the E-Bike (including without limitation software or electronic components) without Wombi's prior written consent.

4.8 Non-Commercial Use. Customer acknowledges and agrees that the E-Bike subscribed  under these Terms is intended for personal and non-commercial use only. Any use of the E-Bike(s) for commercial purposes, including but not limited to delivery services, rideshare services, advertising, or any other income-generating activities, must be pre-approved in writing by Wombi.

4.9 Battery Use. Batteries used in the E-Bike require periodic charging to function. Customer is responsible for ensuring that the E-Bike’s battery is sufficiently charged before riding. Customer is responsible for recharging the battery and the cost of electricity. Customer shall remove and store the battery separately when the E-Bike is not in use for safekeeping. The battery may only be used with the E-Bike with which it was delivered by Wombi. If the battery is damaged or malfunctions—such as being submerged in water, showing a bloated case, or leaking— Customer shall immediately isolate the battery (if safe to do so using appropriate personal protection equipment) and notify Wombi. In the event of battery loss or theft, a fee may be charged. 

4.10 Battery Charger. Customer shall only charge the E-Bike’s battery with Wombi-provided chargers and cables. The use of the battery charger is only allowed for the respective battery with which it was delivered by Wombi. Any attempt to charge or repair the battery with unauthorized equipment or by unauthorized persons is a violation of these Terms, and Customer shall be responsible for any related losses or damages resulting therefrom.

4.11 Key Management Policy. Customer is strictly prohibited from making copies or duplicates of keys for the E-Bike and may not possess more than one key at any time. Customer shall  take all necessary precautions to safeguard the key from loss, theft, or unauthorized use and are not allowed to transfer the key to any unauthorized user and/or third party.

5. THEFT, LOSS, AND DAMAGE

5.1 Theft or Loss Notification Protocol. In the event of the theft, suspected theft, or loss of the E-Bike, the Customer must strictly adhere to the following "Notification Protocol." Failure to complete any of these steps may result in the forfeiture of limited liability protection:

1. Wombi Notification: Notify Wombi via email within 24 hours of discovery.
2. Law Enforcement: Report the theft to the police within 24 hours and provide Wombi with the official case number or report copy immediately upon availability.
3. Hardware Return: Return all original keys, fobs, chargers, and any remaining Wombi property to a designated Wombi location within five (5) business days following notification.
4. Evidentiary Submission: Provide a "Compliant Image" (if applicable) with metadata that matches the timestamp and location of the incident as documented in the police report (per Schedule B).
5. Ongoing Cooperation: Provide Wombi with all subsequent information, recovery updates, or insurance communications regarding the E-Bike.
6. Settlement of Loss: Remit payment for the loss of the E-Bike in accordance with the applicable deductible. In the event of a breach of Locking Protocol, Storage Protocols, or this Notification Protocol, the Customer shall be liable for the full retail value of the E-Bike.

5.2 Digital Verification Protocol. All “Visual Proof” must strictly adhere to the Digital Verification Protocol (Schedule B). The submission of "scrubbed," altered, or screenshot-based images, or images where metadata contradicts the police report, shall result in the denial of the "Reduced Deductible.”

5.3 Variable Theft Deductible. Provided the Customer has fully complied with the Notification Protocol (Section 5.1) and all Storage and Locking rules (Section 6), the Customer’s financial liability for a theft incident shall be limited to the "Deductible Tiers" set forth in Schedule A.

1. Exception for Non-Compliance: This limitation of liability shall not apply if the theft resulted from Customer negligence, fraud, willful misconduct, or a breach of Section 6. In such cases, the Customer is liable for the Full Retail Value of the E-Bike and accessories.
2. Continued Billing: The Subscription shall continue to be billed at each Billing Cycle until the applicable Deductible or Full Retail Value is paid in full.

5.4 Compliance Determination. Wombi reserves sole and absolute discretion to determine Customer compliance. This determination will be based on a holistic review of returned hardware, the police report, the designated storage location, and Digital Verification (Schedule B). 

5.5 Mandatory Hardware Return. Notwithstanding any other provision, the return of the charger and all provided keys/fobs is a condition precedent to any deductible. Failure to return these items results in full retail liability. 

5.6 Damage Notification and Safety. In the interest of operator and passenger safety, the Customer shall notify Wombi within twenty-four (24) hours of the occurrence of any damage, mechanical malfunction, or identified need for repair.

• Immediate Cessation of Use: Upon the discovery of any defect or damage, the Customer must immediately cease all operation of the E-Bike—including, without limitation, the transport of children or cargo—until Wombi has performed a formal inspection and issued a written clearance for operation. Continued operation of a damaged or malfunctioning vehicle is strictly prohibited and constitutes Gross Negligence.
• Limitation of Liability for Damage: Provided the Customer strictly adheres to the notification and cessation protocols outlined above, the Customer’s maximum liability for repairable damage shall be limited to $500 per incident.
• Exclusions and Full Liability: The $500 liability cap shall not apply if the damage results from:

• • A violation of these Terms, specifically including the safety and usage restrictions in Section 4;

  • The Customer’s negligence, fraudulent conduct, or willful misconduct; or

  • Continued operation of the E-Bike after a damage event or malfunction.

In such instances, the Customer shall be liable for the full retail replacement cost of the E-Bike and all associated equipment. Furthermore, the Customer’s account will remain active, and Subscription Fees will continue to accrue and be charged during each Billing Cycle until all outstanding replacement costs and administrative fees are paid in full.

5.7 Serious Incident Reporting. Customer shall notify Wombi within 24 hours of any incident involving death, serious bodily injury, or third-party property damage.  In the event of an accident involving an E-Bike, Wombi strongly recommends Customer immediately call 911 for any necessary medical assistance. Customer shall report the incident to Wombi as soon as it is safe to do so. Customer must provide: (i) location/circumstances; (ii) third-party license plates/contact info; (iii) witness details; and (iv) the police report. Customer is responsible for all damages to Wombi equipment resulting from such incidents, regardless of fault.

5.8 Repair Restrictions and Unauthorized Service. 

1. No Third-Party Repairs: Customer shall not repair, or permit any third party to repair, the E-Bike or any Wombi-provided accessories without Wombi's express written consent. Should Customer attempt to repair or cause a third party to repair, any such E-Bike, equipment or other accessories without the prior written consent of Wombi, Customer shall be responsible for any losses, damages or other costs resulting from such repairs and any personal injury resulting therefrom. 
2. Unauthorized Work: Any unauthorized repair attempts render the Customer liable for the cost of "Corrective Maintenance" to restore the bike to Wombi’s safety standards.
3. Termination: Wombi is not obligated to repair a vehicle damaged by Customer misuse. If Wombi elects not to repair such damage, the Subscription will automatically terminate, and the Customer will be billed for the remaining value of the equipment.
   

6. STORAGE AND SECURITY

6.1 Securing the E-Bike. The Customer acknowledges that the E-Bike is a high-value asset. The E-Bike shall be kept undercover when not in use, and Customer shall take all reasonable steps to protect it from theft, damage, or loss. Customer shall always leave the E-Bike locked, using the Locking Protocol (per Schedule A), in a reasonably safe location that meets T&C requirements.

6.2 Primary Secure Storage Requirements.  This is your Primary Secure Storage, where you’d store your bike when not in use, including overnight. The E-Bike must be stored at the Customer’s "Primary Secure Storage Location" as designated in the initial Order. This location must meet the "Standard Storage" criteria set forth in Schedule C (private, enclosed, and non-communal).

6.3 Publicly Accessible Storage & Maximum Protection Hardware. If the Customer’s Primary Storage Location is classified as "Shared" (including but not limited to shared residential garages, communal bike rooms, or gated exterior patios as defined in Schedule C), the Customer must maintain an active subscription with the Maximum Protection Hardware.

• Eligibility: Subscription to the Maximum Protection Hardware is a mandatory condition of eligibility for Customers utilizing “Publicly Accessible Storage.”
• Hardware Requirement: Customers with a Maximum Protection Hardware are required to use the specific, high-security  Maximum Protection Hardware provided by Wombi in addition to the standard Locking Protocol.

6.4 Proof of Compliance (Digital Verification). To be eligible for reduced liability under the Variable Theft Deductible (Schedule A), the Customer is responsible for maintaining “Visual Proof” of compliance and must adhere to the Digital Verification Protocol (Schedule B). Wombi does not require daily submission. The absence of metadata-verified “Visual Proof” at the time of a theft claim will result in the application of the "Standard Deductible” or a finding of Non-Compliance.

6.5 Prohibited Overnight Storage (Event of Default). Overnight storage in "Prohibited Locations"—including but not limited to public sidewalks, unmonitored street racks, transit hubs, or any location accessible to the general public—is strictly prohibited. Storage in a Prohibited Location constitutes an Event of Default, immediately voiding all theft protection coverage and rendering the Customer liable for the Full Retail Value of the E-Bike, as well as giving Wombi the right to terminate the subscription and repossess the E-Bike without notice.

6.6 Right to Inspect and Cure. Wombi reserves the right to request proof of storage compliance at any time. If Wombi determines, in its sole discretion, that a Customer is utilizing a “Publicly Accessible Storage” location without the required Maximum Protection Hardware:

• Notice of Non-Compliance: Wombi will provide written notice to the Customer via the email address on file.
• Cure Period: The Customer shall have forty-eight (48) hours from the time of notice to either:

• • Upgrade to the Maximum Protection Hardware and pay any associated fees; or

  • Relocate the E-Bike to a Standard Overnight Storage location and provide “Visual Proof” of the new location.

• Failure to Cure: Failure to remedy the storage violation within the 48-hour window constitutes an Event of Default, allowing Wombi to immediately terminate the subscription and recover the E-Bike at the Customer’s expense.

7. DELIVERY AND RETURN OF E-BIKE

7.1 Collection or Delivery of E-Bike. On the Commencement Date, the Customer shall take possession of the E-Bike via one of the following methods:

1. Self-Collection: Collect the E-Bike directly from the Wombi location designated in the Order.

2. Scheduled Delivery: If offered by Wombi and upon payment of the applicable Delivery Fee, take delivery at a Wombi-approved location.

Requirements for Transfer: In either case, the Customer must be physically present to sign the Handover Inspection. Possession will not be transferred until the Customer has:

1. Paid the initial Monthly Subscription Payment, Security Deposit, and any applicable fees;

2. Provided valid, government-issued identification (per Section 1.5); and

3. Confirmed the E-Bike is in good working order via the Handover Inspection.

7.2 Return of E-Bike by Customer. At the conclusion of the Subscription Term, Customer shall, at its expense and with the Customer present, return the E-Bike to the Wombi location set forth in the applicable Order, or to any alternate location reasonably directed by Wombi.

7.3 Business Hours for Collection and Delivery. Unless otherwise agreed in writing by Wombi, collection or delivery of the E-Bike(s) shall take place during regular business hours.

7.4 Corporate Program Deliveries. For Customers enrolled via a Corporate Program, the specific logistics for delivery and collection shall be governed by the applicable Corporate Service Agreement. In the event of a conflict between these Terms and the Corporate Service Agreement, the latter shall prevail regarding logistics.

8. EXCHANGE OF E-BIKE AND ACCESSORIES

8.1 E-Bike and Accessory Swap Within 30 Days. Customer may, subject to availability and at Wombi’s discretion, swap the E-Bike or any accessories for another bike or accessories of the same or lesser value once within thirty (30) days of the Commencement Date. 

8.2 Swap After 30 Days. If Customer wishes to swap the E-Bike or any accessories for another bike or accessories at any time following thirty (30) days after the Commencement Date and such swap is approved by Wombi (subject to availability of equipment), Customer shall pay the applicable Swap Fee (as referred to in Terms of Use) to Wombi.

9. TITLE; PURCHASE OF E-BIKE

9.1 Ownership and Title. Customer acknowledges that Wombi retains full ownership and title to the E-Bike and any other equipment or items provided by Wombi throughout the term of the Subscription, and Customer has possession as a subscriber only, with no right, title, or interest in such Wombi property. The Customer may not sell, rent, lease, pledge, grant or create a security interest in, or otherwise encumber, any such Wombi property. Customer shall not alter or deface any marks, labels, or identifying features on the E-Bike or any Wombi property. If Customer becomes aware that any security interest has been created against any Wombi property in Customer’s possession, Customer shall immediately notify Wombi. Wombi retains ownership of all intellectual property rights related to, (including any data collected or associated with) the E-Bike and Wombi’s other property.

9.2  Purchase Option. At any time following the completion of the specified Purchase Option time period (see “Subscribe-to-Own” FAQs) and until the end of Customer’s Subscription, Customer has the option to acquire title to the E-Bike by paying the Purchase Amount applicable to such E-Bike as provided by Wombi in accordance with Section 9.4 below, in immediately available funds to Wombi by wire transfer or other method approved by Wombi. All subscription payments, current and prior, are paid in connection with Customer’s access to Wombi's e-Bike subscription program and are not installments toward purchase ownership. If Customer elects to purchase the E-Bike in accordance with this Section 9, Customer must pay the full Purchase Amount. 

9.3  Notice of Intent to Purchase. The Customer may provide written notice to Wombi that Customer intends to acquire title to the E-Bike (the "Notice").

9.4 Purchase Amount Notification. Upon receipt of the Notice, Wombi will notify the Customer of the Purchase Price which the Customer shall pay in order to acquire title to the E-Bike (the "Purchase Amount Notice"). 

9.5 Transfer of Title. Upon Wombi’s receipt of the full Purchase Amount set out in the Purchase Amount Notice, the Subscription Term shall immediately end, and title to, and property in, the E-Bike shall pass from Wombi to the Customer provided that:

1. the Customer has paid Wombi the all amounts due under any Orders initiated by Customer or these Terms; and

2. no Event of Default is continuing.

Other than providing good title to the E-Bike purchased by Customer, Wombi makes no express or implied warranties regarding the condition, merchantability, or fitness for a particular purpose of the E-Bike. For the avoidance of doubt, upon the completion of Customer’s purchase pursuant to this Section 9.5, the thirty (30) day cancellation period set forth in Section 12.1 will not apply.

10. ASSUMPTION OF RISK

10.1 Acknowledgment of Inherent Risks. Customer acknowledges and agrees that the operation and use of the E-Bike involve inherent risks, including the risk of personal injury, death, or property damage. Customer and Secondary Rider(s) assumes all risks associated with the use of the E-Bike, including but not limited to the risks of personal injury, third party injury, collision, falling, mechanical failure, property damage, and any other risks arising from or related to the use, operation, or maintenance of the E-Bike.

10.2 Representation of Capability. Customer represents and warrants that Customer has sufficient knowledge, skill, bodily health, and experience to safely operate the E-Bike and that Customer will comply with all applicable laws and regulations governing the use of the E-Bike.

10.3 Limitation of Wombi's Liability. Customer acknowledges and agrees that, to the extent permitted by applicable law, Wombi shall not be responsible for any injuries, damages, or death sustained by Customer or any third party as a result of Customer's use or operation of the E-Bike.

10.4 Use at Own Risk. Customer agrees to use, operate, and possess the E-Bike at Customer’s own risk.

10.5 No Warranty by Wombi. The Customer acknowledges that Wombi has not made any warranty regarding the condition, suitability, or capacity of the E-Bike for the Customer's intended purpose.

11. INDEMNIFICATION 

11.1 Indemnification by Customer. Customer shall indemnify, defend, and hold harmless Wombi, its affiliates, and their respective officers, directors, shareholders, partners, employees, and agents (collectively, the "Indemnified Parties") from and against any and all claims, demands, losses, obligations, damages, liabilities, and expenses, including reasonable attorneys' fees, arising out of or in connection with:

1. Customer's use, operation, or possession of the E-Bike, including any personal injury, death, or property damage sustained by Customer or any third party;
2. Theft of or damage to an E-Bike during the Subscription term and thereafter while the E-Bike is in Customer’s possession;
3. Customer's breach of any term or condition of the Order or these Terms; or
4. Customer's violation of any applicable law, regulation, or ordinance.

11.2 Notification and Defense of Claims. In the event of any claim for which an Indemnified Party seeks indemnification under this Section, the Indemnified Party shall promptly notify Customer in writing. The Indemnified Party shall have the right to undertake, conduct, control and settle the defense of any such claim; provided, however, that the Indemnified Party may not effect the settlement of any such claim without the written consent of Customer, which consent shall not be unreasonably withheld or delayed. Customer shall cooperate with the Indemnified Party and its counsel in the defense of such claim and shall have the right to participate in the defense and settlement of such claim at its own expense and with its own counsel.

12. TERMINATION

12.1 Termination Notice. Either party may terminate the Subscription for any reason by providing at least thirty (30) days written notice to the other party.

12.2 Immediate Termination by Wombi. Wombi may terminate the Subscription immediately upon written notice to Customer (i) if Customer breaches any term or condition of these Terms or (ii) if an Event of Default has occurred with respect to Customer.

For purposes of these Terms, any of the following shall constitute an “Event of Default” hereunder:

1. Customer fails to make any payment due to Wombi hereunder; 
2. The Customer becomes subject to an Insolvency Event, abandons the E-Bike, or allows a third party to create a security interest in the E-Bike;
3. Customer is convicted of a criminal offense or becomes legally incapacitated;
4. Customer engages in unsafe or reckless conduct; 
5. Customer uses E-Bike for commercial use or purposes; 
6. Customer allows an unauthorized rider to use the E-Bike; or
7. Customer provides Wombi with incomplete or inaccurate information in connection with obtaining the Subscription or operating the E-Bike.

12.3 Refund Policy Upon Termination. Customer will not receive any refunds if Wombi terminates the Subscription. Upon any termination, Customer shall immediately pay all outstanding amounts then owing to Wombi.

12.4 Re-entering Agreement After Termination. If Customer has terminated the Subscription by providing notice in accordance with Section 12.1 above, but subsequently wishes to enter into a new subscription with Wombi for the use of an E-Bike within six (6) months of such termination, Customer shall pay to Wombi an amount equal to the Bike Swap Fee (see Fee Schedule in Terms of Use ) in connection with establishing a new subscription.

12.5 Return Date Definition. In the event that the Customer does not exercise the right to purchase the E-Bike as outlined in Section 9.2, the return date shall be defined as the date on which all components of the E-Bike, including accessories, keys, charger, lock, and any parts, are returned to Wombi and are in the possession of Wombi in full working order and in the same condition as at the commencement of the Subscription, with normal wear and tear excepted. The Subscription cannot be canceled by Customer, and will continue to be billed on each Billing Cycle, until all items are returned to Wombi. Failure to return such items without notice or a valid reason may be treated as theft and Customer shall be required to pay for the replacement cost of any such items. Customer hereby agrees to allow Wombi to charge Customer’s Payment Method for these additional charges.

12.6 Obligations upon Termination. Upon termination of the Subscription: 

1. Customer’s right to use the E-Bike immediately ceases. 
2. Customer shall return the E-Bike including keys, charger, lock, and any accessories and parts, to Wombi at the Customer’s expense within two (2) business days per Section 12.5.
3. If Customer has breached any of these Terms, Wombi reserves the right to repossess the E-Bike and any other Wombi property or equipment then in Customer’s possession without prior notice. Repossession may occur at any time after such breach. Customer agrees to pay any expenses incurred by Wombi in connection with such action to repossess Wombi’s property and equipment.  

12.7 Inspection and Charges. If a full inspection of the E-Bike cannot be completed upon return, or if Customer refuses to participate in the inspection, Wombi reserves the right to proceed with the inspection without Customer’s participation. Customer agrees to pay Wombi the amount of any damages to the E-Bike or any Wombi property provided to Customer (including any missing items). Wombi shall notify the Customer within sixty (60) days of the return of the E-Bike and the related Wombi property and equipment if additional charges are due. Customer hereby agrees to allow Wombi to charge Customer’s Payment Method for these additional charges.

13. MISCELLANEOUS

13.1 Entire Agreement. The Order and these Terms contain the entire understanding of the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings, whether written or oral, between the parties relating thereto.

13.2 Amendments and Modifications. Wombi may, to the extent permitted by law, amend these Terms from time to time, with the amendment becoming effective thirty (30) days after Wombi makes such amendment available to Customer including by the posting of such amendment on Wombi’s website or otherwise providing Customer with an email notification of such amendment which is sent to the email address provided by Customer in connection with Customer’s Order.

13.3 Assignment; Binding Effect. Customer may not assign or delegate its duties or assign its rights under the Order or these Terms without the prior written consent of Wombi. Any attempted assignment or delegated duty without the required consent in contravention of this Section will be void. These Terms shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns.

13.4 Severability. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13.5 Notices. Any notice, request, or other communication required or permitted under these Terms shall be in writing and shall be deemed to have been duly given when delivered personally or by email, or on the next business day if sent by overnight courier, or on the third business day if sent by registered or certified mail, postage prepaid, return receipt requested, to the address of the parties as set forth in the Order (with respect to Customer) or the Wombi website (with respect to Wombi) or such other addresses as may be designated by either party in writing.

13.6 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of laws principles. Wombi acknowledges that the Customer may have certain rights under applicable U.S. consumer protection laws and nothing in this Agreement should be interpreted as excluding or limiting these rights in any manner that is not permitted by such laws.

13.7 Dispute Resolution. Any disputes arising out of or in connection with this Agreement shall be resolved by any controversy, dispute, or claim between the parties arising out of or relating to the Order or these Terms shall be resolved by a mandatory judicial reference proceeding in California in accordance with the provisions of California Code of Civil Procedure § 638. The referee shall be a retired California state court judge selected by mutual written agreement of the parties. If the parties are unable to agree upon a referee within ten (10) calendar days after one party serves a written notice of its intent to commence a judicial reference proceeding on the other party, then the referee will be selected by the court in accordance with California Code of Civil Procedure § 640(b). The referee shall be appointed to sit as a temporary judge, with all of the powers of a temporary judge, as authorized by law, and upon selection should take and subscribe to the oath of office as provided for in Rule 244 of the California Rules of Court (or any subsequently-enacted Rule). The referee shall determine the manner in which the reference proceeding is conducted including the time and place of all hearings, the order of presentation of evidence, and all other questions that arise with respect to the course of the reference proceeding. The referee shall render a written statement of decision and shall conduct the proceedings in accordance with the California Code of Civil Procedure, the California Rules of Court, and the California Evidence Code, except as otherwise specifically agreed by the parties and approved by the referee. The referee’s statement of decision shall set forth findings of fact and conclusions of law. The referee’s decision shall be entered as a judgment in the court in accordance with the provisions of California Code of Civil Procedure §§ 644 and 645, and shall be appealable in accordance with California law.

13.8 Relationship to the Parties. Neither the Order or these Terms creates a partnership, joint venture, or agency relationship between Customer and Wombi.

13.9 Interpretations. The singular includes the plural and vice versa; the term "person" includes all forms of entities; and references to documents or legislation include amendments and replacements.

13.10 Waivers. A failure or delay in exercising any right under these Terms does not constitute a waiver of that right, and waivers shall be in writing.

13.11 Security Interest. Customer acknowledges that (i) the subscription of the E-Bike may create a registrable security interest under UCC Article 9 in the E-Bike and the proceeds thereof (ii) the security interest created herein attaches to the E-Bike and its proceeds in accordance with the UCC, (iii) value has been given by Wombi for the creation of the security interest, (iv) Wombi retains all enforcement rights in regard to the E-Bike and any of its property or assets rented  to Customer, in addition to those rights provided under the UCC. Customer consents to Wombi registering a financing statement under UCC Article 9 related to any security interest arising from the Order and these Terms. The Customer shall not sell, rent, lease, dispose of, or create a security interest or other encumbrance on any equipment provided by Wombi (including the E-Bike) without Wombi’s prior written consent. Customer shall promptly notify Wombi of any change of address or location where the E-Bike is stored if different than the address or location set forth in the Order.

13.12  Disclaimer of Warranties. The E-Bike and supplementary equipment are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Wombi makes no express or implied warranties regarding the condition, merchantability, or fitness for a particular purpose of the E-Bike, helmet, or any supplementary equipment. To the maximum extent permitted by applicable law, Wombi shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, or data, arising from the use of or inability to use the Wombi products and services. Wombi’s liability to Customer in connection with the Wombi products and services, shall be limited, to the maximum extent permitted by applicable law, to the greater of (a) the total fees paid hereunder or (b) $100. This limitation shall apply regardless of the legal theory. 

Schedule A: Variable Theft Deductible 

This Schedule defines the Customer’s financial responsibility (the "Deductible") in the event of a vehicle theft. The Deductible amount is determined by the Customer's level of compliance and the quality of evidence provided at the time of the claim.

1. Variable Deductible Tiers

2. Maximum Protection Hardware (Publicly Accessible Storage)

Per Schedule A, theft coverage for vehicles stored in Publicly Accessible Storage Locations is only available to Customers with an active Maximum Protection Hardware. To qualify for the $500.00 Reduced Deductible in these locations, the Customer must meet all criteria in Section 1 above, plus:

• Plan Status: Maintain an active Maximum Protection Hardware subscription at the time of the incident.
• Hardware: Provide evidence (via Compliant Visual Proof) that the specific Maximum Protection Hardware was utilized.
• Metadata Correlation: The Visual Proof’s timestamp and Geospatial Data must meet requirements per Schedule B.

3. Full Retail Value Liability (Zero Coverage)

The Customer shall be liable for the Full Retail Value of the vehicle plus any applicable taxes and fees if any of the following conditions are met:

• Missing Evidence: The Customer fails to provide an Official Police Report.
• Failure to Secure: The Locking Protocol was not fully engaged at the time of theft.
• Missing Hardware: The Customer fails to return all original keys, fobs, and chargers provided by Wombi.
• Prohibited Location: The vehicle was stored overnight in a Prohibited Location (per Schedule C).
• Invalid or Non-Compliant Visual Proof: The Customer fails to provide Digital Verification (as defined in Schedule B) that meets Wombi’s evidentiary standards. This includes, but is not limited to:
• Submitting Visual Proof that is missing required EXIF metadata (Geospatial Data /Timestamp);
• Submitting evidence that has been edited, filtered, or altered;
• Submitting screenshots or "photos of photos" in lieu of original files; or
• Submitting Visual Proof where the metadata contradicts the location or time of the incident as documented in the Official Police Report.
• Negligence: Wombi or its insurers determine the theft was a result of "Gross Negligence" (e.g., leaving the keys in the vehicle or leaving it unsecured in a Prohibited Overnight Location.)
• Non-Cooperation: The Customer fails to respond to Wombi’s reasonable requests for information or documentation regarding the theft incident within forty-eight (48) hours of such request.

4. Data Retention & Submission

• Data Retention: Customers are the sole custodians of their locking “Visual Proof.” Wombi does not proactively store these images.
• Submission Timeline: All evidence must be submitted to Wombi within the timelines defined in Section 5.1 and the Digital Verification Protocol (Schedule B). Failure to submit metadata-verified “Visual Proof” within these windows will result in the application of the $1,000 Standard Deductible or Full Retail Value liability.

Schedule B: Digital Verification Protocol

"Digital Verification" refers to photographic or video evidence (collectively, "Visual Proof") submitted by the Customer to Wombi to demonstrate compliance with security or storage protocols. To be deemed valid for claims or deductible eligibility, all Digital Verification must meet the following mandatory standards:

1. Technical Requirements

• Original File Format: “Visual Proof” must be submitted in its original, native format (e.g., .HEIC, .JPEG, .PNG, or .MP4). Screenshots are strictly prohibited, as they strip the file of essential evidentiary metadata.
• Active Metadata (EXIF): "Location Services" and "Geospatial Data” must be enabled in the device’s camera settings at the time of capture. The file must contain original, unaltered EXIF metadata.
• Geospatial Data: refers to the precise location information embedded within Digital Verification metadata, consisting of Latitude and Longitude coordinates.
• Unaltered State: Any software-based modification—including cropping, filtering, color adjustment, or metadata scrubbing—will render the file invalid for verification purposes.

2. Device-Specific Instructions

For iPhone (iOS)

To provide a valid submission, the user must ensure "Location Services" are active for the Camera app:

1. Settings > Privacy & Security > Location Services > Set Camera to "While Using the App." + “Precise Location”.
   1. When sharing with Wombi, must send with “All Photos Data, AirDrop & iCloud Links Only All Photos Data” toggled on
2. To verify before upload: Open the photo in the Photos App, swipe up, and confirm the map view shows the correct incident location and the timestamp matches the police report.

For Android

Due to the variety of Android manufacturers (Samsung, Pixel, etc.), the following general steps apply:

1. Open the Camera App > Settings (Gear Icon) > Enable Location Tags or Save Location.
2. To verify before upload: Open the photo in Google Photos, tap the three dots (⋮) or swipe up, and ensure the "Details" section displays the Geospatial Data coordinates and the "Date Taken" matches the police report. 

3. Verification Table: Metadata vs. Police Report

For a submission to be deemed "Verified," the following data points must align within the specified tolerances:

4. Failure to Comply

Submissions that lack metadata, contain "spoofed" (falsified) Geospatial Data, or failure to match the location/time provided in the official police report will be automatically rejected. The Company reserves the right to request the original raw file for forensic verification if tampering is suspected.

Schedule C: Locking & Storage Definitions

1. The Locking Protocol

To meet the "Locking Protocol" requirement, the Customer must complete all of the following steps:

• Chain Lock: Affix the vehicle to a fixed, immovable, and permanent structural object.
• Wheel Lock: Engage the integrated mechanical wheel lock.
• Electronic Alarm: Arm the alarm system via the provided key fob.

Optional Evidentiary Requirement: Compliant “Digital Verification” (as defined in Schedule B) must be captured upon completion of these steps to verify compliance in the event of a claim.

Digital Verification: Compliant “Visual Proof” (as defined in Schedule B) is required to qualify for the "Reduced Deductible" Tier ($500). Failure to capture Compliant “Visual Proof” at the time of locking defaults the Customer to "Standard Compliance" ($1,000) or "Non-Compliance" (Full Retail Value) as set forth in Schedule A.

2. Primary Secure Storage Location

"Primary Secure Storage" is strictly defined as a location that meets ALL of the following criteria:

• Located within the Customer’s private, fully enclosed residence or a locked, private individual garage;
• Not visible from any public right-of-way or common area;
• Fully sheltered from the elements (undercover).

3. Publicly Accessible Storage Location

General Definition: A "Publicly Accessible Storage Location" is defined as any off-street storage area located on private or semi-private property that is accessible to individuals other than the Customer or the Customer’s immediate household. This includes any area where access is shared or communal with other tenants, employees, third-party contractors, regardless of whether the area is gated, fob-protected, or secured, or visible from any public right-of-way or common area.

The following locations are strictly prohibited for overnight use unless the Customer has an active subscription to the Maximum Protection Hardware. Use of these locations without the Maximum Protection Hardware will result in an automatic finding of Non-Compliance for any incident or claim:

A. Communal or Shared Residential Areas

• Shared Parking Garages: Underground, gated, or surface-level parking areas in multi-unit buildings, regardless of key-fob or gate restrictions.
• Communal Bike Rooms: Publicly Accessible Storage lockers or rooms accessible to other residents, employees, or third-party contractors.
• Shared Interior Spaces: Hallways, stairwells, or common foyers shared with other tenants.
• Walk-up Access: Any multi-unit dwelling lacking elevator access; storage in common stairwells, hallways is considered Publicly Accessible Storage.

B. Semi-Exposed Residential Perimeters

• Ground-Level Exteriors: Fenced or gated backyards, side yards, and ground-floor patios.
• Elevated Exteriors: Any balcony or deck, regardless of floor height or visibility from the street.
• Open Carports: Driveways or semi-enclosed vehicle storage areas that lack a locking, solid-surface garage door.

C. Unclassified or Non-Standard Storage

Any storage location categorized as Publicly Accessible Storage that is not explicitly defined in Sections A or B requires prior written authorization from Wombi. 

To obtain an exception, customers must submit a formal request detailing the security measures of the proposed location. Failure to secure written approval for non-standard storage may result in a breach of the lease agreement or a denial of insurance coverage in the event of theft or damage.

4. Prohibited Overnight Storage Locations

Bike must be stored overnight at the Customer’s Primary Secure Storage location. Failure to adhere to this requirement constitutes a material breach of these Terms. 

In addition, the following locations are Strictly Prohibited for overnight storage under all circumstances, regardless of subscription level. Storage in these areas constitutes a material breach of the Terms, and may result in immediate termination of service and full liability for equipment loss. Prohibited storage not limited to the following: 

• Public Infrastructure: Any storage on public rights-of-way, including municipal bike racks, sidewalks, or racks located on business perimeters and corporate campuses.
• Unenclosed or Unsecured Workplace Storage: Any non-enclosed area on employer property, hospital grounds, office parks, or industrial sites.
• Institutional & Transit Hubs: All storage facilities at educational institutions (K-12 or University) and public transportation stations (e.g., train stations, bus depots, or park-and-ride lots).
• Exposed Residential Storage: Any portion of a personal residence or private property that is visible from the public right-of-way, including but not limited to front porches, unshielded decks, and open patios.
• Unspecified Locations: Any location not expressly defined as a “Primary Secure Storage” or “Publicly Accessible Storage” area within Section 2 or 3 of this Agreement.

This list is non-exhaustive. Any storage location that is not fully enclosed, locked, and shielded from public view is presumed prohibited unless otherwise authorized in writing by Wombi.

5. Maximum Protection Hardware

Compliance for Customers utilizing Publicly Accessible Storage requires the simultaneous use of:

1. The specific Maximum Protection Hardware provided by Wombi; and
2. The Locking Protocol as defined in Section 1 of this Schedule.

Terms of Sale

These Terms and Conditions govern the purchase of Subscribe-to-Own products, Exfleet Certified Vehicles (refurbished e-bikes), and included equipment from Wombi. By completing your purchase, you agree to the following:

1. Eligibility & Subscriber Benefits

• Access: Exfleet Certified open to the general public.
• Subscriber Credits: If applicable, active subscribers may apply “credits” toward purchase per specified Subscribe-to-Own rules. Credits must be redeemed while the subscription is active or during the official cancellation period.
• Non-Transferability: Incentives and historical service benefits apply only to the original purchaser and do not transfer upon resale.

2. Deposits, Payment, and Title

• Deposits: A non-refundable 10% deposit is required for select pre-orders (new stock only). Deposits are transferable to other Wombi purchases but are not refundable as cash.
• Title: Ownership transfers to the Buyer upon "Captured" full payment.
• Taxes: Calculated based on the jurisdiction of sale (California or Washington).

3. Limited Product Warranty

Warranty Coverage: Wombi warrants to the original purchaser that the refurbished e-bike (“Covered Product”) will be free from defects in materials–excluding paint chips, normal wear, sun damage– and workmanship for twelve (12) months from the purchase date. This warranty is non-transferable.

Remedies: Wombi’s sole obligation is, at its discretion, to:

1. Repair the defect at no charge;
2. Replace the unit with a reasonable equivalent refurbished model (defined as same model, similar mileage and battery cycles); 

Battery Terms: Wombi’s liability is limited to verified Hardware Failure by Bosch (Robert Bosch LLC). 

4. Warranty Exclusions

This warranty does NOT cover:

• Wear & Tear: Tires, brake pads, chains, cables, cassettes, gradual battery capacity decrease, paint chips, sun damage, rust.
• Abuse: Damage from accidents, "stunt" riding, exceeding weight limits, commercial use (without prior approval), or "Acts of God” (flood, fire, lightning). 
• Neglect: Failure to perform routine maintenance; improper battery storage (e.g., storing at 0% charge or outside the 14°F–104°F range); or improper bicycle storage outside. 
• Unauthorized Acts: Third-party modifications, improper maintenance, motor-tuning, or use of non-Bosch chargers. Use of non-original chargers voids all warranties and poses a fire risk.
• No Extension: Repairs or replacements do not restart or extend the 12-month warranty period. 

5. Claims Process

• Proof of Purchase: Only the original purchaser may initiate a claim. You must provide the original sales receipt or digital order confirmation.
• Initiation: Contact info@wombi.us, call +1 213-377-6675, or visit a Wombi retail location.
• Assessment: To verify a defect, the vehicle, battery, charger, and keys must be presented at a Wombi location. Wombi cannot perform warranty assessments remotely or at third-party repair shops without prior written authorization.
• Logistics: The Buyer is responsible for all costs associated with transporting the vehicle to and from a Wombi service center. Wombi does not provide "pick-up" services for warranty claims.
• Transfer of Ownership: If Wombi issues a replacement, ownership of the original defective bike transfers back to Wombi upon receipt.
• 6. Returns and Refunds (California & Washington Notice)

ALL SALES OF EXFLEET VEHICLES AND INTEGRATED EQUIPMENT ARE FINAL AND SOLD "AS IS" AND "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE GOODS IS WITH THE BUYER. SHOULD THE GOODS PROVE DEFECTIVE FOLLOWING THEIR PURCHASE, THE BUYER—NOT WOMBI—ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

• Refurbished E-Bikes, Batteries, Installed Accessories: No returns or exchanges except as expressly provided in the Limited Warranty.
• Safety Gear: Helmets and child seats are FINAL SALE for hygiene/safety.
• Accessories: Returns accepted within 14 days only if unused and in original packaging.
• Restocking: There is a $250 restocking fee. Wombi may deny or reduce refunds if items are returned in diminished condition.

7. Limitation of Liability & Safety

EXCEPT FOR GROSS NEGLIGENCE, WOMBI’S TOTAL LIABILITY SHALL NOT EXCEED THE PRODUCT PURCHASE PRICE. WOMBI DISCLAIMS ALL LIABILITY FOR INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING PERSONAL INJURY, LOSS OF INCOME, OR PROPERTY DAMAGE.

• Accessories: Buyer acknowledges that some specialized accessories that carry passengers are refurbished and have been subject to prior operational stress.
• Adherence to Limits: The Buyer must strictly adhere to the original manufacturer’s height, weight, and age limitations for each specific accessory. 
• Inspection Duty: BUYER ASSUMES RESPONSIBILITY FOR SAFETY. You must inspect all mounting bolts, pins, and joints for integrity BEFORE EVERY RIDE.
• Modifications: Wombi is not liable for injuries resulting from DIY modifications or unapproved third-party seating, accessories, battery chargers, and/or repairs.
• 8. Implied Warranties & Governing Law

DISCLAIMER: TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES (INCLUDING MERCHANTABILITY) ARE LIMITED TO THE 12-MONTH DURATION OF THIS EXPRESS LIMITED WARRANTY.

These terms are governed by the laws of California or Washington (based on purchase location).

9. Miscellaneous

Dispute Resolution: Any controversy or claim arising out of these Terms shall be settled by a mandatory judicial reference proceeding in California (per CCP § 638). The parties will mutually select a retired California state court judge to serve as referee. If the parties cannot agree on a referee within ten (10) days, one will be appointed by the court. The referee’s statement of decision will be entered as a judgment and shall be appealable under California law.

Indemnification: The Buyer agrees to indemnify, defend, and hold harmless Wombi, its affiliates, and its employees from any claims, losses, or liabilities (including reasonable attorneys' fees) arising out of:

• The Buyer’s use, operation, or possession of the E-Bike.
• Any personal injury, death, or property damage sustained by the Buyer or any third party.

Defense of Claims: If Wombi seeks indemnification, it will promptly notify the Buyer. Wombi reserves the right to control the defense and settlement of any such claim. The Buyer agrees to cooperate fully with Wombi’s counsel and may participate in the defense at their own expense.

Privacy Policy 

Wombi Data Privacy and Security Policy

Effective Date: July 2023

At Wombi, we are committed to safeguarding the privacy and security of our customers' data. This Data Privacy and Security Policy outlines the measures and practices we implement to protect the personal information of our users and ensure compliance with data protection regulations. This policy applies to all data collected, processed, stored, or transmitted by Wombi in the course of our electric cargo bike subscription services in our markets.

Data Collection

Personal Information: We collect personal information from customers when they sign up for our services. This may include names, contact information, addresses, payment details, and other necessary details to provide our subscription services.

Cookies and Tracking Technologies: Our website and mobile applications may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Users have the option to manage cookie preferences through their browser settings.

Data Use and Purpose

Service Provision: We use personal information collected through the website to deliver our electric cargo bike subscription services, manage subscriptions, process payments, and communicate with customers regarding their account and service-related updates.

Improvements and Analytics: Usage data is utilized to analyze customer preferences, enhance service quality, and develop new features for our offerings.

Marketing and Communication: With customer consent, we may send promotional materials and relevant updates through email or other communication channels. Users can opt-out of marketing communications at any time.

Data Sharing and Disclosure

Third-Party Service Providers: We may engage reputable third-party service providers to assist with various aspects of our operations, such as roadside assistance, payment processing, or analytics. These providers are contractually bound to protect the data they handle and are only granted access to the necessary information.

Wombi as a Third Party: We may provide E-Bike subscription  service to reputable companies as a third-party vendor/provider. In order to protect customer privacy, any personal information requested via the vendor relationship will be granted on a need-to-know basis and meet the privacy policy requirements herein.

Corporate Commuter Programs: If you participate in a workplace benefits program that subsidizes your subscription, we are required to share your personal information, including billing information, with your employer to facilitate the reimbursement process.

Legal Obligations: We may disclose personal information if required by law or in response to valid legal requests from government authorities.

Data Security

Technical Measures: We employ industry-standard security measures, such as encryption, firewalls, access controls, and regular security assessments, to protect personal data from unauthorized access, alteration, or destruction.

Employee Access: Access to personal data is restricted to employees on a need-to-know basis, and they are regularly trained on data protection practices.

Data Breach Response: In the event of a data breach, we have established a response plan to promptly assess and mitigate potential risks and notify affected customers, as required by applicable laws.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Data that is no longer needed will be securely disposed of or anonymized.

User Rights

CCPA Compliance: We are committed to complying with the California Consumer Privacy Act (CCPA) and other relevant data protection laws. California residents have the right to access, correct, update, or delete their personal information. They can exercise these rights by contacting our operations department.

Opt-Out Mechanisms: California residents have the right to opt-out of the sale of their personal information. To exercise this right, please email contact@wombi.us.

Compliance and Changes

We are committed to complying with relevant data protection laws and regulations, including the CCPA and the General Data Protection Regulation (GDPR). This policy may be updated from time to time, and any changes will be communicated through our website or other appropriate channels.

If you have any questions or concerns regarding our Data Privacy and Security Policy, please email contact@wombi.us.